Online Therapy Consent

Online counselling or therapy is voluntary. Before paying, you are asked to expressly confirm that you wish to receive the selected service through video consultation. You may ask questions before the session and may withdraw from a session, subject to the published cancellation and refund policy.

Sessions take place by Google Meet. You are responsible for using a suitable device, reliable connection and a private environment where possible. Technology may fail or communications may be interrupted. If a session cannot continue, the professional or support team will determine an appropriate next step.

Online sessions can improve convenience and access, but may not provide every benefit of in-person assessment or care. A professional may recommend another format, specialist, in-person service or emergency support where online counselling is not appropriate. Outcomes cannot be guaranteed.

Calendar titles are generic. Mannosaar does not automatically enable recording, transcription, AI summaries or automatic notes. You should not record or share session content without the required lawful permission. Privacy can also be affected by your surroundings, device and network.

Mannosaar is not an emergency or crisis-response service. If you believe you or another person is in immediate danger, contact local emergency services or appropriate crisis support.