Privacy Policy

Welcome to MANNOSAAR LLP. This Privacy Policy explains how MANNOSAAR LLP ("MANNOSAAR", "we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, platform, and mental health services.

By using our platform, you agree to the practices described in this Privacy Policy.

We collect information to provide, improve, and secure our services.

• Full name
• Email address
• Phone number
• Google account information when signing in via Google
• Profile details
• Appointment and booking information
• Communication records
• Therapy-related information shared voluntarily during sessions

MANNOSAAR may store therapy session recordings and related therapy information for operational, security, documentation, quality assurance, or continuity-of-care purposes.

All therapy-related data is treated as confidential and protected using reasonable technical and organizational safeguards.

Access to such information is restricted to authorized personnel and therapists where necessary.

Payments are processed securely through Razorpay.

We do not store full debit/credit card details, CVV numbers, or banking passwords.

Payment processing is handled directly by certified third-party payment providers.

We may automatically collect certain technical and usage information including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Session duration
• Click behavior and interactions
• Referral sources

We use collected information to:

• Create and manage accounts
• Schedule and manage appointments
• Provide therapy and wellness services
• Send notifications and reminders
• Improve platform performance
• Process payments
• Maintain security and prevent misuse
• Comply with legal obligations
• Provide customer support

Information shared during therapy sessions is treated confidentially.

Disclosure may occur if required by applicable law, ordered by courts or legal authorities, necessary to prevent serious harm to the user or others, or required for emergency intervention or safety concerns.

We do not sell your personal data.

• Licensed therapists associated with MANNOSAAR
• Payment processors
• Analytics providers
• Technology and hosting providers
• Government or legal authorities when legally required

We implement reasonable security measures to protect user information, including secure servers, encrypted storage where applicable, restricted access controls, and authentication protections.

However, no internet-based platform can guarantee absolute security.

Users are responsible for maintaining confidentiality of their account credentials.

We retain personal and therapy-related information only for as long as necessary to provide services, maintain records, resolve disputes, comply with legal obligations, and improve platform operations.

Certain records may be retained longer where required under applicable law.

Users may request deletion of their account and associated personal data by contacting support@mannosaar.com.

Some information may still be retained for legal compliance, fraud prevention, dispute resolution, or medical or operational recordkeeping requirements.

MANNOSAAR may use cookies and similar technologies to improve user experience, maintain login sessions, analyze traffic and engagement, and personalize platform functionality.

Users may disable cookies through browser settings, though some features may not function properly.

Our platform may integrate third-party services including:

• Google Sign-In
• Google Analytics
• Razorpay

MANNOSAAR services are not intentionally directed toward children under the age required by applicable law without parental or guardian consent.

If we become aware of unauthorized collection of data from minors, we may remove such information.

We may update this Privacy Policy from time to time.

Updated versions will be posted on www.mannosaar.com.

Continued use of the platform after updates constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact: